Establishing Rapport on the Phone

Communication is much more than the words we use. We communicate verbally and non-verbally. Only 7% of our communication is verbally, through the words we use while 93% of our communication is non-verbally through our tonality (38%) and physiology (55%). When talking on the phone, it is important to remember that there is more to…
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Encourage Your Team

I came across this quote this morning: "Never discourage anyone who continually makes progress, no matter how slow." -Philosopher Plato Today, I am asking you to offer encouragement to an employee/team member or co-worker who has made progress in something they are working on. Too many times, it seems that we are taking our employees…
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Be Curious

Being curious means being interested in knowing or learning something new and not settling for the status quo. Innovations and discoveries happen because someone is not settling for how things are being done. Just think about the innovations that you have observed in your lifetime. You probably know about a few companies who went out…
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