Tag Archives: Customer Retention

Small Changes for BIG Results

Are you looking to take your business to the next level? Struggling to find the right strategies to increase your profits? You're not alone! Many entrepreneurs and business owners face the same challenge. But don't worry, there are simple yet effective tips that can help you make small adjustments across a few different areas and…
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Are you still hiding behind Gmail and other generic email addresses?

As a business strategist and coach, I’ve seen many businesses still relying on generic email addresses like gmail.com for their communication needs. While such platforms may be convenient, it’s time for businesses to start branding themselves by using email addresses that represent their brand, such as info@theirdomain.com or sales@theirdomain.com. Here are three reasons why businesses…
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Doubling your Profit might be easier than you think!

Being profitable and to increase business profits is the goal for many business owners, and some believe the only way to accomplish this is by doubling their clientele. However, this assumption is not necessarily accurate. Expanding one's customer base can be challenging and expensive, so it's essential to explore other avenues for profit growth. Once…
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Chart Your Course – Business Planning for 2023

Why now is the time to start planning for 2023 The business world is ever-changing and volatile, so it's important for businesses to always be planning ahead. The pandemic has forced many to pivot and change the way they operate. Some businesses have thrived, while others have struggled to keep their doors open. As we…
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How would you feel?

It is midafternoon, you arrive at the airport, check in and go through security with no problem. You are relaxing inside the airline lounge before a long transatlantic flight. On a fluke, you check availability for business class. After all, it is a long flight from Los Angeles to London. You worked late the night…
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Is your (employee’s) behavior chasing your customers away?

You have probably seen unfavorable comments about businesses in the media or on social media platforms. Comments about how a customer felt treated badly. These days, it is very easy for disgruntled customers to vent and share their frustration online.  Are you too big to "have to" care? Are you willing to lose a customer…
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