Why now is the time to start planning for 2023 The business world is ever-changing and volatile, so it's important for businesses to always be planning ahead. The pandemic has forced many to pivot and change the way they operate. Some businesses have thrived, while others have struggled to keep their doors open. As we…Read more
How would you feel?
It is midafternoon, you arrive at the airport, check in and go through security with no problem. You are relaxing inside the airline lounge before a long transatlantic flight. On a fluke, you check availability for business class. After all, it is a long flight from Los Angeles to London. You worked late the night…Read more
Is your (employee’s) behavior chasing your customers away?
You have probably seen unfavorable comments about businesses in the media or on social media platforms. Comments about how a customer felt treated badly. These days, it is very easy for disgruntled customers to vent and share their frustration online. Are you too big to "have to" care? Are you willing to lose a customer…Read more