Tag Archives: Customer Retention

How would you feel?

It is midafternoon, you arrive at the airport, check in and go through security with no problem. You are relaxing inside the airline lounge before a long transatlantic flight. On a fluke, you check availability for business class. After all, it is a long flight from Los Angeles to London. You worked late the night…
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Is your (employee’s) behavior chasing your customers away?

You have probably seen unfavorable comments about businesses in the media or on social media platforms. Comments about how a customer felt treated badly. These days, it is very easy for disgruntled customers to vent and share their frustration online.  Are you too big to "have to" care? Are you willing to lose a customer…
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