Tag Archives: Words

How would you feel?

It is midafternoon, you arrive at the airport, check in and go through security with no problem. You are relaxing inside the airline lounge before a long transatlantic flight. On a fluke, you check availability for business class. After all, it is a long flight from Los Angeles to London. You worked late the night…
Read more

Establishing Rapport on the Phone

Communication is much more than the words we use. We communicate verbally and non-verbally. Only 7% of our communication is verbally, through the words we use while 93% of our communication is non-verbally through our tonality (38%) and physiology (55%). When talking on the phone, it is important to remember that there is more to…
Read more

error: Content is protected !!