Tag Archives: communication

CCC-Clarity, Confidence and Communication – Part 3

The 3rd C in this series is for communication The quality of your life is in direct relation to the quality of your communication. To be even more specific: The quality of your life is directly related to the quality of your internal and external communication! In the last blog, I wrote about confidence and…
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Establishing Rapport on the Phone

Communication is much more than the words we use. We communicate verbally and non-verbally. Only 7% of our communication is verbally, through the words we use while 93% of our communication is non-verbally through our tonality (38%) and physiology (55%). When talking on the phone, it is important to remember that there is more to…
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