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Are you truly making an effort?

I recently joined a chamber of commerce softball league and had our first game just a few days ago. I have played a little more than 20 years ago, and consider myself a bit "out of practice". It was exciting to join the team and my position was in left centerfield.. Focusing on the hitter,…

Coaching

June 18, 2021

Hartmut Eggert

effort, mindset, success, winning

Are you engaged?

Are you engaged, or disengaged in your company? Although employee engagement is vital for a business, only about 30% of employees are falling into that category. The remaining disengaged employees are classified in not engaged and actively disengaged. What that means is that the latter of those 2 are actively sabotaging their work and your…

Coaching

June 4, 2021

Hartmut Eggert

communication, Employee Disengagement, Employee Engagement, empower, recognition

Establishing Rapport on the Phone

Communication is much more than the words we use. We communicate verbally and non-verbally. Only 7% of our communication is verbally, through the words we use while 93% of our communication is non-verbally through our tonality (38%) and physiology (55%). When talking on the phone, it is important to remember that there is more to…

Coaching

May 22, 2021

Hartmut Eggert

auditory, auditory digital, communication, kinesthetic, physiology, posture, Rapport, tonality, visual, Words

Encourage Your Team

I came across this quote this morning: "Never discourage anyone who continually makes progress, no matter how slow." -Philosopher Plato Today, I am asking you to offer encouragement to an employee/team member or co-worker who has made progress in something they are working on. Too many times, it seems that we are taking our employees…

Coaching

May 7, 2021

Hartmut Eggert

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Be Curious

Being curious means being interested in knowing or learning something new and not settling for the status quo. Innovations and discoveries happen because someone is not settling for how things are being done. Just think about the innovations that you have observed in your lifetime. You probably know about a few companies who went out…

Coaching

April 22, 2021

Hartmut Eggert

Coaching, Corporate Culture, Curious, Improvement, Innovation, Leadership, Learning, Modernization, Personal Development, professional development, Progress

Sharpen Your Axe

Abraham Lincoln once said “Give me six hours to chop down a tree and I will spend the first four sharpening the axe”. How about you? Have you sharpened your axe lately? “Well, my axe is sharp”, you might say. Yet Abraham Lincoln never said that he’d start out with a dull axe. Maybe he…

Coaching

April 10, 2021

Hartmut Eggert

Coaching, professional development, skills

Organize, Delegate and Prioritize

Organize, Delegate and Prioritize Too much to do and too little time. Who hasn’t had the thought come up at some point in their life? As a business owner, entrepreneur, or service professional, we are handling many moving parts pertaining to working in our business and working on our business. Just how do we stay…

Coaching

March 26, 2021

Hartmut Eggert

Time Management, Transformation

Change your Words to change your World

Words are powerful and are a reflection of how you think! Here are 3 words that you must eliminate from your vocabulary, so that you can achieve better results: Problem - Whenever you say "We have a problem", most people focus on why it happened and who is to blame for it. All the focus…

Coaching

March 11, 2021

Hartmut Eggert

Coaching, Communication Skills, Transformation, Words

3 Tips for Better Communication

Have you ever been in the situation where the other person doesn't understand what you are saying or you walked away without your desired result? Here are 3 tips how you can improve your communication skills: -Know your desired outcome. When you are clear about what the objective of the conversation is, you will know…

Coaching

February 25, 2021

Hartmut Eggert

Communication Skills, Employee Engagement, Intention, Leadership, Rapport

Is your (employee’s) behavior chasing your customers away?

You have probably seen unfavorable comments about businesses in the media or on social media platforms. Comments about how a customer felt treated badly. These days, it is very easy for disgruntled customers to vent and share their frustration online. Are you too big to "have to" care? Are you willing to lose a customer…

Coaching

December 15, 2020

Hartmut Eggert

Client Relations, Communication Skills, Customer Retention, Customer Service

Are you truly making an effort?

Are you engaged?

Establishing Rapport on the Phone

Encourage Your Team

Be Curious

Sharpen Your Axe

Organize, Delegate and Prioritize

Change your Words to change your World

3 Tips for Better Communication

Is your (employee’s) behavior chasing your customers away?

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