It is midafternoon, you arrive at the airport, check in and go through security with no problem. You are relaxing inside the airline lounge before a long transatlantic flight. On a fluke, you check availability for business class. After all, it is a long flight from Los Angeles to London. You worked late the night…
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Unlock Your Hidden Potential
The other day, I was hosting a workshop about “unlocking your hidden potential” to an international audience and although their reasons for attending differed, one thing they had in common was the belief, that they can be more than they were currently being. And that is what “Unlocking Your Hidden Potential” is all about.…
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Change your Words to change your World
Words are powerful and are a reflection of how you think! Here are 3 words that you must eliminate from your vocabulary, so that you can achieve better results: Problem - Whenever you say "We have a problem", most people focus on why it happened and who is to blame for it. All the focus…
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3 Tips for Better Communication
Have you ever been in the situation where the other person doesn't understand what you are saying or you walked away without your desired result? Here are 3 tips how you can improve your communication skills: -Know your desired outcome. When you are clear about what the objective of the conversation is, you will know…
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Is your (employee’s) behavior chasing your customers away?
You have probably seen unfavorable comments about businesses in the media or on social media platforms. Comments about how a customer felt treated badly. These days, it is very easy for disgruntled customers to vent and share their frustration online. Are you too big to "have to" care? Are you willing to lose a customer…
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