Words | Double Your Profit

How would you feel?

It is midafternoon, you arrive at the airport, check in and go through security with no problem. You are relaxing inside the airline lounge before a long transatlantic flight. On a fluke, you check availability for business class. After all, it is a long flight from Los Angeles to London. You worked late the night…

Coaching

June 6, 2022

Hartmut Eggert

change, Client Relations, communication, Communication Skills, Corporate Culture, Cultural Transformation, Customer Retention, default behavior, Employee Disengagement, Employee Engagement, Improvement, Leadership, professional development, Progress, skills, success, Transformation, Words

Establishing Rapport on the Phone

Communication is much more than the words we use. We communicate verbally and non-verbally. Only 7% of our communication is verbally, through the words we use while 93% of our communication is non-verbally through our tonality (38%) and physiology (55%). When talking on the phone, it is important to remember that there is more to…

Coaching

May 22, 2021

Hartmut Eggert

auditory, auditory digital, communication, kinesthetic, physiology, posture, Rapport, tonality, visual, Words

Change your Words to change your World

Words are powerful and are a reflection of how you think! Here are 3 words that you must eliminate from your vocabulary, so that you can achieve better results: Problem - Whenever you say "We have a problem", most people focus on why it happened and who is to blame for it. All the focus…

Coaching

March 11, 2021

Hartmut Eggert

Coaching, Communication Skills, Transformation, Words

Tag Archives: Words

How would you feel?

Establishing Rapport on the Phone

Change your Words to change your World

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