Monthly Archives: May 2021

Establishing Rapport on the Phone

Communication is much more than the words we use. We communicate verbally and non-verbally. Only 7% of our communication is verbally, through the words we use while 93% of our communication is non-verbally through our tonality (38%) and physiology (55%). When talking on the phone, it is important to remember that there is more to…
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Encourage Your Team

I came across this quote this morning: "Never discourage anyone who continually makes progress, no matter how slow." -Philosopher Plato Today, I am asking you to offer encouragement to an employee/team member or co-worker who has made progress in something they are working on. Too many times, it seems that we are taking our employees…
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